Thank you for shopping with Sillbound. We are committed to delivering your order as quickly and safely as possible. Please read the following Shipping Policy carefully before placing an order.

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Order Processing

All orders are processed after payment has been successfully received and verified.

• Processing Time: 1–3 business days
• Orders are processed Monday through Friday, excluding public holidays.
• Orders placed on weekends or holidays will begin processing on the next business day.

During periods of high demand, processing may require additional time.

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Shipping Times

Estimated delivery times vary depending on your location.

Delivery estimates begin after your order has been processed.

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Shipping Costs

Shipping costs are calculated during checkout based on your destination and selected shipping method.

From time to time, we may offer promotional free shipping on qualifying orders.

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Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Tracking information may require 24–72 hours to become active after shipment.

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Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or additional fees imposed by your local authorities.

These charges are the responsibility of the customer unless otherwise stated during checkout.

Sillbound is not responsible for delays caused by customs inspections or clearance procedures.

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Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is entered:

• please contact us immediately before your order ships;
• once an order has been dispatched, we may not be able to change the delivery address;
• additional shipping charges may apply if the parcel must be reshipped.

We are not responsible for orders delivered to incorrectly provided addresses.

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Lost Packages

If your tracking information shows no movement for an extended period or your package appears to be lost, please contact us.

We will work directly with the shipping carrier to investigate the shipment.

If a package is officially confirmed as lost during transit, we will arrange a replacement or refund where appropriate.

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Delayed Deliveries

While we strive to meet all estimated delivery times, delays may occasionally occur due to:

• severe weather conditions;
• customs inspections;
• transportation disruptions;
• peak holiday seasons;
• carrier operational issues;
• events beyond our reasonable control.

Delivery dates are estimates only and are not guaranteed.

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Damaged Parcels

Please inspect your package upon delivery.

If your order arrives damaged:

• take photographs of both the package and the product;
• contact us within 48 hours of delivery;
• include your order number and supporting images.

We will review your claim and provide an appropriate resolution as quickly as possible.

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Partial Shipments

To ensure faster delivery, items from the same order may occasionally be shipped separately.

If this happens, each shipment will have its own tracking information.

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Failed Deliveries

If a shipment is returned because:

• the delivery address was incorrect;
• delivery attempts were unsuccessful;
• the parcel was refused;
• the package was not collected,

additional shipping fees may be required before the order can be resent.

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Order Changes & Cancellations

Orders may be modified or cancelled only before processing begins.

Once an order has entered processing or has been shipped, cancellations are no longer possible.

Please refer to our Return & Refund Policy for information regarding returns after delivery.

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Contact Us

If you have any questions regarding shipping or your order, please contact us:

Sillbound

Email: sillbound@outlook.it

Phone: +39 389 600 3170

Business Address:

Strada San Giorgio, 68
95121 Catania (CT)
Sicily, Italy