Privacy policy

Sillbound operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Sillbound is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or otherwise communicate with us. By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on your interaction with our Services, we may collect:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information
  • Order history
  • Customer support communications
  • Device and browser information
  • IP address
  • Cookies and website usage data

How We Collect Information

We collect personal information:

  • Directly from you when placing an order or contacting us.
  • Automatically through cookies and similar technologies.
  • Through trusted service providers.
  • From business partners where legally permitted.

How We Use Your Information

Your personal information may be used to:

  • Process and fulfil orders.
  • Manage payments and refunds.
  • Deliver purchased products.
  • Provide customer support.
  • Improve our website and services.
  • Prevent fraud and unauthorized activity.
  • Send service-related communications.
  • Send marketing communications where permitted by law.
  • Comply with legal obligations.

Sharing Your Information

We may share your information with:

  • Shopify.
  • Payment processors.
  • Shipping and fulfilment providers.
  • Customer support providers.
  • Analytics providers.
  • Marketing partners where applicable.
  • Legal authorities when required by law.

Shopify

Our store is hosted by Shopify. Shopify processes personal information in accordance with its own Privacy Policy and applicable laws. Information submitted through this website may be transferred to Shopify and its service providers in order to operate and improve the Services.

Cookies

We use cookies and similar technologies to:

  • Remember your preferences.
  • Improve website functionality.
  • Analyse website traffic.
  • Prevent fraud.
  • Support marketing activities.

You may disable cookies through your browser settings, although some website features may no longer function properly.

Data Security

We implement commercially reasonable technical and organisational measures to protect your personal information.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfil contractual obligations.
  • Comply with legal requirements.
  • Resolve disputes.
  • Enforce our agreements.

Your Rights

Depending on your country of residence, you may have the right to:

  • Access your personal information.
  • Correct inaccurate information.
  • Delete your information.
  • Restrict processing.
  • Object to processing.
  • Withdraw consent where applicable.
  • Request data portability.
  • Opt out of certain marketing communications.

Requests may require identity verification before processing.

International Transfers

Your personal information may be transferred outside your country of residence where necessary to provide our Services.

Where required, appropriate safeguards such as Standard Contractual Clauses or equivalent legal mechanisms will be used.

Children's Privacy

Our Services are not intended for children.

We do not knowingly collect personal information from individuals under the applicable legal age.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those external websites.

Changes to this Policy

We may update this Privacy Policy from time to time.

The updated version will be published on this page together with the revised effective date.

Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Trade Name: Sillbound

Email: sillbound@outlook.it

Phone: +39 389 600 3170

Postal Address:

Strada San Giorgio, 68
95121 Catania (CT)
Sicily, Italy

For the purposes of applicable data protection laws, Sillbound acts as the data controller of the personal information collected through this website and its Services.